Unit dispatched to a scene of an emergency to act as a hub for communications and relay time-sensitive information.

Method in which the information is delivered in multiple channels (in this case: social media, partners' websites, conferences...).

The measures by means of which EU directives are incorporated into national law. Following the adoption of the 2013 procurement directives, Member States have 18 months to adopt these measures. The 2013 directives offer a number of policy options, so not all provisions will be implemented in the same way

A preliminary activity which identifies the scope of a public authority’s needs in a particular category or to solve a specific challenge. A needs assessment should take future, as well as present, requirements into account and look at the organisation’s capacity to adopt potential solutions. A thorough needs assessment provides a better basis for market consultation, as it will gather data that are relevant to suppliers and identify any gaps.

New 112 service which integrates new technologies with emergency services, in order to receive not just voice, but location information, real-time text, photos, video calls and other data.

A document that outlines confidential material / information that restricts access to third parties. It is an agreement where parties agree not to share confidential information

Involves the application of a pressure cuff and can be performed manually (listening for Korotkoff sounds as the pressure is released

A licensed/registered health-care professional who is skilled in promoting and maintaining health.

Person able to be contacted in order to provide a professional service if necessary, but not formally on duty.

The set of individuals and organizations (i.e. members) operating within a given market space in order to provide a complete value proposition to the end customers, who are also part of the ecosystem