Seating or discussion arrangement in which (usually) all participants are considered peers.

Geographic area that is located outside towns and cities.

An agreement between two or more parties. Where one party is the customer and the other party is a supplier delivering a service. An SLA defines the basis of understanding between the buyer and the supplier. It sets the quality of service agreed and provide indicators for the measurement of performance and outlines the characteristics of the relationship (what is being delivered and how).

Firms with less than 250 employed people, with a turnover of less than €50m.

Society of procurement officers in local government

Network consisting of an anchor hospital (hub) which offers a full array of services, complemented by secondary hospitals (spokes) which offer more limited service array.

Being aware of what is happening around in order to keep safe

Centers that design processes, practices, systems, policies and tools to reduce critical safety risks.

The scene can be any place, such as at home, in the workplace, in a vehicle, on land, avenue or street, where an emergency patient or an injured person is reported to be. The properties and the safety/security conditions of the scene, including of course the technological infrastructure (cameras, the alarm system, elevators and stairs etc.) are crucial to the success of the intervention of the EMS professionals. The outcome is influenced too whether the incident happens in forest areas, rivers, lakes, at sea or in small islands, how the weather and the season of the year are, if it is close to a border, in urban or rural areas, in high rise buildings etc.

The safety and protection of first responders and the emergency services have top priority. Subsequently, the protection of all concerned,including those affected by the emergency must be continuously assessed and ensured.